Privacy policy

This Privacy Policy explains how iDentity Clinic & Lab (the “Clinic”) processes personal data of website visitors and patients. By using the website or submitting a booking request, you acknowledge this policy.

1. Data we collect

We may collect: name and contact details (phone, email), information from booking forms, technical device and browser data, cookies and visit analytics, and medical information you voluntarily provide when contacting the clinic.

2. Purpose of processing

Data is used to schedule consultations and provide dental care, respond to inquiries, improve the website, comply with Ukrainian law, and share service updates (with your consent).

3. Legal basis

Processing is based on your consent, contracts for medical services, and the Clinic’s legitimate interests within Ukrainian personal data protection law.

4. Storage and security

We apply organizational and technical measures to protect data from unauthorized access, loss, or alteration. Retention periods follow the processing purpose and legal requirements.

5. Sharing with third parties

Data may be shared only as needed for website operation (hosting, analytics) or care delivery, and only with partners bound by confidentiality. We do not sell personal data.

6. Cookies

The site may use cookies for functionality, language preferences, and analytics. You can limit cookies in your browser; some features may then work with limitations.

7. Your rights

You may request information about your data; ask for correction or deletion (except where retention is legally required); withdraw marketing consent; and lodge a complaint with the competent authority.

8. Policy changes

We may update this policy. The current version is always available on this page with the update date.